Refund & Cancellation
How purchases, refunds and orders work in TikGrow.
1. Purchases
Coins and special-offer packs are one-time purchases made through Google Play, and Google Play processes the payment. Prices are shown in Google Play, in your local currency, before you pay.
2. Asking for a refund
Refunds for Google Play purchases are requested through Google Play and decided under Google Play’s refund policies — see Google’s guide: Get refunds on Google Play.
If you think something went wrong with a purchase, email purchase@tikgrow.app with your Google Play order ID (it starts with GPA.) and we’ll look into it.
3. Paid, but it didn’t arrive?
Open Settings → Restore Purchases in the app. It checks your Google Play purchases and delivers anything you paid for that hasn’t arrived yet. A payment that is still pending in Google Play is delivered once it clears. If that doesn’t fix it, email purchase@tikgrow.app.
4. When a purchase is refunded
When Google Play refunds a purchase, TikGrow is notified automatically, and:
- the coins from that purchase are removed from your purchased-coin balance — never more than you have left, and coins you earned are never taken;
- a refunded pack is revoked, and any order it started is cancelled where it can still be stopped;
- you get a notification in the app.
A partial refund is reviewed by our team rather than applied automatically.
5. Cancelling an order
Orders can’t be cancelled from the app once they are placed. If an order fails, the coins for the part that wasn’t delivered are returned automatically — to the balance they came from (purchased or earned).
6. Coins have no cash value
Coins can only be used inside TikGrow. They can’t be exchanged for money, withdrawn, or transferred to another account, and coins returned for an order are returned as coins. Money is only ever refunded through Google Play.
7. Deleting your account
Deleting your account doesn’t refund purchases, and any coins left on it are lost. See Delete Account.
8. Contact
Purchase questions: purchase@tikgrow.app. Anything else: support@tikgrow.app, or see Contact Support.